AAR Launches New Digital Services for Aftermarket at MRO Europe
Global aviation services leader AAR (NYSE: AIR) officially launched today at MRO Europe in London two new solutions from its Digital Services team to better serve its commercial aftermarket customers. AAR’s new online PAARTS STORE and AARive real-time customer portal for flight-hour component support are being demonstrated by AAR’s Digital Services team at Booth # 335.
The PAARTS STORE 2.0 provides 24/7 visibility of more than 1 million new and used parts in AAR’s inventory. So in addition to the OEM factory-new parts previously listed, visitors now have real-time access to AAR’s industry-leading inventory of overhauled, serviceable, and repairable airframe and engine parts for almost every commercial aircraft platform. Full documentation including trace and certification is available to registered customers. The ability to instantly purchase or negotiate RFQs via the PAARTS STORE provides a simple and seamless experience and faster fulfillment of part needs.
“What sets AAR’s online parts store apart is that customers don’t have to wait on emails and faxes to verify that a component is certified or airworthy — it’s a one-stop shop,” said Andy Schmidt, Senior Vice President, Intelligent Solutions, AAR. “This self-service option makes the online purchase faster and easier — similar to what folks are used to when buying consumer products online today.”
Customers can access AAR’s PAARTS STORE via our website or directly at shop.aarcorp.com.
AAR is enhancing its flight-hour component support programs with a complementary transaction and visibility portal: AARive. It provides online self-service capabilities for customers, putting them in control of their supply chain program. Already in use by select program customers, AARive offers anytime anywhere access to pool parts, review of required paperwork ahead of part shipment, and tracking of orders in real time. Access to reliability/engineering data reporting and support documentation close the supply chain loop, providing end-to-end control.
“We have been able to grow the number of aircraft under PBH contract to over 1,600 by listening to what customers want and creating solutions for them,” said Deepak Sharma, President, Integrated Supply Chain – Commercial, AAR. “Customers requested an easy-to-use online dashboard where they could submit orders and see all the key information at a glance. It’s a complementary addition to AAR’s worldwide warehouse network and sales staff that support our PBH programs and help set us apart.”
“These new digital services are the first results of AAR’s ongoing investment in an Intelligent Solutions team and related solution development to reimagine business as usual and drive additional value for our customers,” said John Holmes, President & Chief Operating Officer, AAR. “AAR is working hard to extend our industry-leading supply chain services in the digital realm.”